FAQ
Thirty questions. Thirty straight answers.
The questions we field all week, grouped and answered. If yours isn't here, email us — and we'll add it.
Buying from us
Can I buy one tote?+
Yes. One tote, one pickup, one check. Come by the yard during business hours or email to reserve.
What does "reconditioned" mean, exactly?+
It means the tote has gone through our four-stage cleaning loop (hot rinse, caustic option, hot rinse, air dry), passed a 3 PSI pressure test, and received a current UN/DOT label. Full details on the reconditioning page.
Are your totes UN/DOT certified?+
Our A-grade totes are. B-grade totes are cleaned and functional but not re-labeled. Ask us per order.
Can you deliver?+
Yes — we run drop-trailers and a box truck throughout the Carolinas. See logistics for service area and pricing.
Do you take credit cards?+
Yes — credit, ACH, and checks. Cash is welcome too.
Do you sell in quantity?+
We ship truckloads regularly. See the selling page for quantity discounts.
Selling to us
How do I sell my empties?+
Email us a count and a photo. We quote, schedule a pickup, and pay on delivery. Details on the buying page.
What's a used tote worth?+
Anywhere from $4 (recycle stream) to $240+ (food-grade, caged steel, or stainless). Condition, previous contents, and quantity all matter.
Do I need to clean the totes before you pick them up?+
No — we handle cleaning in-house. The exception is if there are liquid residuals inside. For hazardous residuals we can introduce you to a licensed cleaner.
How far will you travel for a pickup?+
Our routine radius is ~400 miles from Charlotte. For larger loads (40+) we go further, or route via carrier partners.
Food-grade & chemistry
Can I use a used tote for drinking water?+
Only if it is certified food-grade AND you can verify the chain of cleaning to your satisfaction — most people have a third-party NSF/ANSI 61 review done. For non-potable water (gardening, livestock, apiary), a food-grade used tote is an excellent choice.
What were the totes' previous contents?+
Varies. Each food-grade tote we sell has a documented previous-contents record tied to its chalk serial. We\'ll send it with the tote.
Are your food-grade totes NSF-certified?+
Our cleaning loop is NSF-equivalent, but individual totes are not individually NSF-certified. The HDPE resin used in the original bottle is. If you need per-tote NSF certification, rebottling (new bottle) is the right product.
Can you handle solvents, paint, or hazardous chemistry?+
Yes — in caged steel or stainless. See caged steel.
Totes at the yard
Can I walk in?+
Yes — walk-ins welcome during hours. Ask for whoever\'s in the triage bay.
Do I need an appointment?+
Not to browse or buy a tote or two. For loads of 10+ or for stainless inventory, email ahead so we can stage.
Can I inspect the tote before buying?+
Please do — we encourage it. Bring a flashlight.
Why don't you have a phone?+
Because email is faster and more accurate for what we do. Details on the contact page.
Logistics & specs
Will an IBC fit through a standard doorway?+
Not a 36" man-door. Plan on a 48" doorway or a roll-up dock. See the size guide.
How many totes fit in a 53' dry van?+
~40 on a well-packed load (two-high, five rows, two wide).
Can I stack them two-high in my warehouse?+
Yes — two-high is the practical limit in storage. Three-high is risky with used cages.
Do I need special equipment?+
A forklift or pallet jack that can handle ~2,500 lb fully loaded.
Sustainability & policy
Do you ever landfill anything?+
No. Zero landfill tickets since day one. See the sustainability page.
Can I get a recycling certificate for my ESG report?+
Yes — we issue them with every recycling load. Just ask.
Is "reuse" actually more sustainable than recycling?+
For IBC totes, yes — by roughly 6x per unit. Reusing skips the energy cost of grinding, melting, and re-forming.
How do you calculate CO₂e avoided?+
We use PlasticsEurope (2020) for HDPE resin impact, worldsteel LCI (2021) for steel cage impact, and EPA SmartWay for freight factors. Each reused tote avoids approximately 278 kg CO₂e vs. manufacturing new. Full methodology on the carbon impact page.
What happens to the wash water from cleaning?+
Our closed-loop system reclaims 94% of wash water through settling tanks and carbon filtration. The 6% we discharge goes to Charlotte Water's municipal treatment system and meets all pre-treatment requirements.
Rebottling & reconditioning details
What is the difference between reconditioned and rebottled?+
Reconditioned means the original HDPE bottle is cleaned, tested, and reused. Rebottled means the old bottle is removed and a brand-new virgin-HDPE bottle is installed inside the reused cage. Rebottled is more expensive but offers a new-bottle experience with 60% less carbon than a fully new tote.
How long does rebottling take?+
About 25–35 minutes per unit. We rebottle to order (not stocked) so lead time is typically 3–5 business days.
Can I send you my own totes for reconditioning?+
Yes — we recondition customer-owned totes. Pricing: ~$45 for standard HDPE, ~$60 for food-grade, ~$95 for caged steel. Turnaround: 24–72 hours. Details here.
Do you recondition stainless totes?+
We can passivate and clean stainless totes in-house. For electropolishing, we partner with a specialty shop in Charlotte. Turnaround for EP is 5–7 business days.
What pressure do you test at?+
3 PSI held for 10 minutes — the UN/DOT specification for composite IBC reconditioning under 49 CFR 178.801. Any pressure drop exceeding 0.1 PSI fails the tote.
Fabrication & upcycling
Can you build a custom project from a sketch?+
Yes — email us a sketch, description, or even a photo of something you saw on Instagram. We quote materials and labor, and build it in our fab shop. Fabrication details.
How much does a rain barrel cost?+
A standard single-unit rain barrel conversion runs $185–$245. Linked arrays (2–6 units) run $395–$1,400 depending on plumbing complexity.
Do you sell just the cage for a project?+
Yes — cages without bottles are available as fab stock at $25–$45. Great for beehive platforms, raised bed frames, and structural projects.
Can I buy a donor tote and build it myself?+
Absolutely. We stock fab-ready donor totes at $45–$95, pre-sorted by project type. Come by the yard and we will help you pick the right one.
Do you deliver fabrication projects?+
Yes — local delivery (Charlotte metro) is usually $45–$75. For larger or heavier builds, we quote based on distance and vehicle needed.
Accessories & fittings
What thread type do your fill caps use?+
Most of our totes use S60x6 (European fine thread). We also stock S56 (American coarse). These are NOT interchangeable — an S56 cap will cross-thread on an S60 neck. Bring the old cap and we will match it.
Do you sell replacement valves?+
Yes — 2" NPT ball valves in brass or polypropylene, $18–$32 each. Our most-shipped accessory. See the accessories page.
Can I convert a 2" NPT valve to a garden hose?+
Yes — we stock 2" NPT × 3/4" GHT reducers in brass and plastic. $8–$14 each. Flow rate will be limited by the garden hose (~8–15 GPM).
What gasket material should I use?+
EPDM for water and food applications. Viton for chemicals, solvents, and fuels. PTFE for universal chemical resistance. Silicone for high-temperature or pharma applications. We stock all four.
Safety & compliance
Can I use a used tote for gasoline or diesel?+
No. HDPE totes are NOT suitable for petroleum fuels. Chemical compatibility is poor and static-discharge risk is real. For fuel, you need a UN-rated steel or stainless container with proper grounding.
Are your totes safe for pressurized contents?+
No. IBC totes are atmospheric-rated containers, not pressure vessels. Maximum working pressure is typically 1.5 PSI above atmospheric. For pressurized applications, you need a purpose-built pressure vessel.
Can I stack three totes high?+
We do not recommend it with used totes. Two-high is the practical limit. Three-high is technically possible with brand-new cages under ideal conditions, but the risk of cage collapse on used units makes it inadvisable.
How do I dispose of a tote at end of life?+
Bring it to us or schedule a pickup. We recycle every component — HDPE to flake, steel to mill, pallets to reuse. We never charge a tipping fee and we never landfill. Recycling details.